| |
|
A)
RECEPTION CENTRES :
These are functioning all over the state and
there is particular focus on their functioning in
urban areas. In hyderabad, in every station 3 constables
(including women) have been trained and allotted
to do this job of receiving petitions. But due to
the continuous bandobust duties, these constables
often get disturbed for field work. More over the
public was not expressing satisfation with the response
they got from the reception centres. |
 |
Now we have decided to create
special facilities for this reception counter by outsourcing
this police fuction. The 'consultant' has employed 3
persons - 1 lady and 2 gents to run this reception counter
on a 24 hours basis including sundays. They will receive
the complaints, offer them a seat, water etc....., record
their complaint in the proforma register and direct
the complainant to the concerned sub-inspector or inspector.
she / he will give a receipt for this. The receptionist
will record the address and contact phone numbers of
the comp-
lainant and inform her / him the progress. An EPABX
has been provided to the Police Station and all calls
will land at the Reception. The Receptionist will answer
the call and take details. 7 extension phones have been
given to the inspector, 5 SIs including Crime SI and
the station writer.The receptionist will divert the
call to the officer concerned. If
the officer is not available , then the receptionist
will note all the details of the complaint and inform
the officer concerned or redirect the comlainant to
the next officer available in the Police Station. The
consultant will be paid Rs.8,250/- per month.
B) TYPING OF CASE DIARIES
:
Earllier our officers used to chase a single private
typist who would be very diffucult to locate and had
to be cajoled. Importantly, the case diaries would be
kept pending for long periods of time. 3 to 4 constables
in the Police Station would be busy doing other routine
typing work. The officers would incur a lot of expenditure
also. Thus, an exeriment was tried in ramgopalpet PS.
wherein we 'outsourced' this pollice function to a 'consultant'.
The consultant has employed his own typist, computer
and printer and is using his own stationary, Cartridges
etc. The C.P. hyderabad is paying Rs. 8,000/- per month
to this consultant. This experiment had been carried
out over the month of October, November and December
2002. The progress was reviewed and the near clearance
of all non-pending CD files, final reprots, Charge-sheets
and also the up to date typing of crime review and notes
had proved its success.
C) COLLECTION
OF BODIES FROM HUSSAIN SAGAR LAKE :
About 100 bodies are found in the lake every year.To
shift each body, which is usually in a highly decomposed
state,it costs R.s.1,000/-to the police station
in emloying the labour,lphotography near the mortary
etc. If the body 'disposal van' of the police departmet
is not available, then it costs another R.s 2,50/-
for each body.This 'olice fuction' has been outsourced
as an experiment, for R.s 7,50/- per body, with
police transport
being given. A lot of man power is saved. |
 |
RESULTS
SEEN IN THE SHORT TERM :
a) Release of police personnel for core duties :
Earllier, the inspector and SIs of Ramgopalpet police
station were using 3 constables to type their case diaries.
2 women constables and male constable use to man the
reception center. Along with 1 SI, 1 ASI, 4 to 5 constables
and another 4 to 5 home guards would use up 5 to 6 hours
in
removing a decomposed body in hussain sagar lake. Now
the 2 women constables of the reception centre are released
for duties on "Lake Police" where they will
be able to cater to the Problems related to women also.
3 constables have meant that 2 extra beats are being
sent at night to prevent crime in this P.S. More staff
is available for shift duties.
b) Involment of civilians in policing in taking place
: and their presence is going to rub off beneficially
on police attitudes.
c) Reduction in real costs : Each constable costs
a minimum of Rs.10,000/ and above. For example, the
reception counter used 3 constables which costs the
Department a minimum of Rs.30,000/- per month. Now the
reception is being run more effectively with an expenditure
of Rs.8,250/- on 3 private receptionists.
d) the SHO : For the first time, funds are being
provided, albeit indirectly to the SHO to run his Police
Station. For decades, the SHO has been 'expected'to
meet the multifarious expenditures of the PS. Now ,
he can be questioned and be held accountable for any
complaint.
PAYMENTS-HOW
MADE ?
The Government of Andhra Pradesh has permitted the various
government departments to fix certain amounts to be
charged from private organizations/ persons for services
provided to them . The A.P. police collects 'user
charges' at rates fixed by the government for providing
bandobust for private functions and are permitted to
utilise them under the head of 'professional services'
of user charges, these payments are being made by the
commissioner of police, Hyderabad.
Further areas which can be outsourved :
1). E-cops project which uses 3 constables per Police
Station.
2). House keeping and maintenance of Police Stations.
3). 'Orderly System' in Police department.
4). Serving of Summons.
5). Running "Tappal" between offices.
It is to be noted that none of the above are CORE duties
of the Police which are to
a). Prevent and detect Crime.
b). Enforce law and maintain public order and in which
every Police man is trained.
(C.V.Anand. IPS)
Dy.Commissioer of Police
Central Zone - Hyderabad.
|
